This time for sure….?

Here we go again with Ford merging MyFord Mobile of the Focus Electric and the Energi products:

Dear Focus Electric MyFord Mobile User,

On behalf of Ford Motor Company, we want to keep you in the loop on the previously communicated maintenance for MyFord Mobile.

As we strive to merge the Focus Electric and Plug-in Hybrid versions of the MyFord Mobile App into one streamlined version for a better ongoing consumer experience, we plan to make another update to MyFord Mobile on October 29, 2013 9:00 AM EST.

Planned Benefits

The intent of the planned action on the Focus Electric version of MyFord Mobile is to allow future enhancements to be made more quickly. We recognize that Focus Electric drivers have very different needs than PHEV drivers.  In fact, your all-electric functionality will remain and the app will not display any PHEV functionality.  When we ultimately complete our planned action your all-electric functionality will remain.

How will this impact you?

  • The MyFord Mobile website and mobile app will not be functional for approximately 8 hours during the maintenance period. During this period you will see the message “Service or Network Error”.
  • You will still be able to use your existing user name and password on the new site.  In the event that you have both a Focus Electric and a Plug-In Hybrid account, the Plug-In Hybrid account credentials will take precedence.
  • There will be a new MyFord Mobile app available for both iPhone and Android. The existing Focus Electric app will no longer function or receive updates. You will need to delete the existing app and download the new app after the maintenance period is complete. The new app can be downloaded via the following:

Android
iPhone

  • To ensure the system is displaying the most recent vehicle and driving information, you should press the “Update” button immediately after logging into MyFord Mobile.
  • Your data will be migrated from the current version to the new version.
  • You will have to re-enter any Value Charge times after selecting the “Update” button.

In addition, as we streamline the user experience the following features will be affected:

  • The Discussion forum will become available approximately one week later
  • Trip Planner will be available only on the mobile app
  • Facebook and Twitter integration for driving achievements will be discontinued

We apologize for any inconvenience. Should you have any issues, please call the Customer Relationship Center at 1-800-392-3673. After the language prompt please select option 3 and then option 4 to be connected with the team that interacts with consumers on Ford’s In-Vehicle Technology.  The hours of operation are 11:30 AM – 8:00 PM M-F and 11:30 AM – 5:00 PM Saturday (ET).

Regards,

Beth Profitt
MyFord Mobile Manager, Connected Services
Ford Motor Company

Chad D’Arcy
Focus Electric Marketing Manager
Ford Motor Company

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