A PowerXPress “recall”?

Interesting, I got the following note in the mail from Bosch:
PowerXPress note
Here is the text:

Our records indicate that you are using your Power Xpress to charge an electric
vehicle(s) with a charging system that operates at 30A or higher. Recent
incidents have occurred in which customers have expressed concerns related
to the performance of the Power Xpress while charging at 30A or higher. Some
consumers have reported incidences of sticking or melting within the connection
between the charging station coupler and the vehicle inlet.
The. Power Xpress is designed to charge vehicles up to 32A. A new cable/coupler
assembly has been designed to address the customer concerns while charging
at 30A or higher. In an effort to secure your complete satisfaction, Bosch will
upgrade your Power Xpress with a new cable/coupler assembly — completely at
your convenience, and at our cost.
The division of SPX Corporation that originally designed and sold the Power
Xpress became part of the Bosch group of companies and now operates as Bosch
Automotive Services Solutions Inc. (“Bosch”). Therefore, Bosch will be addressing
your charging needs going forward, including the upcoming interaction with you
regarding your charging station.
A Bosch customer service representative will be contacting you within the next
30 days in order to arrange for this upgrade. We will coordinate with you to have
a Bosch certified electrical contractor visit your installation at a time of your
choosing to complete the exchange of the coupler and cable. Because the Power
Xpress was designed for field replacement of the cable/coupler assembly, this
repair will take less than one hour and will not disturb your installation or its
environment in any way. A licensed electrician will detach the existing cable/
coupler from the unit and simply install the new one.
Should you no longer own your Power Xpress, we ask that you forward this
message along to the new owner if possible, or provide the new owner’s contact
information if available.

If you have any questions in advance of our contacting you,
please call Bosch at +1 888 823-9877.
Bosch Automotive Service Solutions

This is interesting! You may remember that my coworker suffered from this very problem. A technician eventually did replace the cable in his unit at no cost. The issue must have happened to more than a few EV owners for Bosch to issue this recall.

 

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