Category Archives: Myford Mobile

Got my car on my wrist!

Well, yesterday Ford posted this intriguing video:

Showing the MyFord Mobile app working with an Android watch (looks like a Moto360; hey I have a Moto 360 what do you know!).

Of course as soon as I saw that I had to grab my phone & watch to see if they’ve updated the app….nope. Sigh. Hopefully sometime soon they will update it (I also searched the Google Play store to see if they just released a new app with no such luck).

Waiting; waiting; I want my car on my wrist!

Update: I sent Ford an e-mail asking when it will be available and got “really soon now” back with a twitter link:

Update #2: The Detroit Free Press has a blurb about it at the end of this article.

Energy History

Next up, the Energy History view:

I had wrote about this view earlier. Note that in that post I had about 5000 miles on the car, and in the above image I’m quickly approaching 20000 miles. Time flies when you’re having fun (although I don’t think my skills at capturing images from the dash have improved at all).

Ford even has a helpful video on the Energy History view:

Although their car is brand spanky new with only 147 miles on it!

The item that this view misses is the white tick marks on the “budget cup” at left showing your average power consumption. Those are the most useful of all the dash displays and are only available on one setting. Another thing I’d change to this view would be to add your average for the time period as its being calculated (shade inside the leftmost graph just like the 5 others but the height is the current minutes average) that way when they shift to the right you already know what the value is going to be.

I will frequently use this display with it set to 1 minute intervals as party of the configurable “MyView” shown in the image above. I find that the longer intervals are only useful if your trip is substantially longer than the total. With 1 minute intervals the display shows your power consumption over the past 5 minutes (2 minute intervals shows 10 minutes, etc.). The funny thing is that the white line shows you your “instant” power consumption: You can spend the whole minute keeping the white line below the blue cup and then see a yellow bar when it scrolls to the right–you could have a small instance of great power consumption that completely overrides the conservative driving for the rest of the minute.

A quick glance at this display shows how you’ve been doing for the past few minutes: If you see a lot of yellow you’re over budget, blue you’re good.

 

My “My Ford Mobile”

It turns out that simply using the developer tools in Chrome you can reverse engineer the REST interface to My Ford Mobile….and make your own app!
My My Ford Mobile
What you see here is just dumping out some fields that are returned by a “get battery condition” call. It isn’t as pretty as the official MFM app (and mine won’t be: I’m a programmer not a designer). Not sure how far I’ll take it, but its fun to hack around with.

 

MyFordMobile freaking out..!?

Now this is something I haven’t seen from My Ford Mobile(MFM):

Last night while out I went to check on my car via the mobile app. The app showed a popup that said: “Your vehicle has been removed due to Master reset recovery”!? Hmm the last time I did a master reset (last week) went well: I reset the MFT display and re-entered everything into MFM all seemed to be working fine.

After I returned home I re-added the car to MFM. This morning I awoke to an e-mail stating the same thing: car removed due to Master reset recovery. That’s odd. For the 3rd time I re-entered the car and immediately received the e-mail: car removed… what? Later in the day I figured: what the heck I’ll do another master reset and see if that clears the condition…Nope! After the master reset enter in the data and boom immediate e-mail: car removed…

This is getting a bit frustrating!

Lets see what else can I try? Ahha! I’ll create a new MFM account and try to register the car to that (don’t really care much about the “history” in the old account since MFM didn’t record any meaningful values for the car to begin with!). So far (knock on wood) that has stuck and the car *and* MFM are both waiting the 24 hours for the 2nd confirmation..crossing fingers..

Isn’t technology fun!

Update: After the 24 hour period the car did indeed ask the 2nd confirmation and my MFM access is now restored to its previously partially working status (partially because some data from the car never gets to the website like the Wh/mile value in the trip and charge log).

 

 

How efficient is charging?

These days everyone is concerned with how much resources do they use. Tracking things down to the penny/gallon/kWh/etc. When you have an ICE vehicle there are no losses from fueling the tank: The amount of gas that went into your tank is exactly equal to the amount of gas that was extracted from the tank in the ground and is equal to the amount of gas that was in the tanker truck, etc. (within reason). When you plug in your EV its not the same: When you charge what happens? The battery and the electronics heat up. That heat is wasted energy. Not all of the electrons going through the charge cable end up in the battery. But how many? Is there a way to measure this?

Many modern charge stations will report out the kWh value they put into the car (Chargepoint, for one), in addition some home stations (like the Juicebox) also report out the kWh value. This gives us one figure, but to figure out the charge efficiency we also need another number: The kWh the car used from the battery. This value is the amount of kWh the car consumed that the charger replaced. Divide these two values into each other and you’ll get a measure of how efficient the charge process is in the FFE.

For example: This morning my commute in to work consumed 3.5 kWh according to Ford’s online application (one of the few values in the trip history that have been accurately reported here). Once at work I used a local Chargepoint station to top it off. Chargepoint reported that the car consumed 4.14 kWh during charging. This would work out to a 85% efficiency while charging (at least for the top 20% of the battery or so which is what these values amount to).

I’ll have to do the math again with a deeper charge and using the Juiceboxes values for a different comparison (I’m not expecting it to be much different but more datapoints is always better).

Update: The commute home consumed 3.3 kWh according to the trip meter and the Juicebox put in 4.2 kWh to charge it back up (about 79% efficient).

Also note that the amount of energy going in also is used to run the TMS (temperature management system) and thus when its running will lower the efficiency.

Update 2: After a deeper discharge (9.6) charging took 11.7 for an efficiency of 82%

Update 3: A normal commute usage (11.1) and overnight charge (13.0) yields: 85%.

Update 4: Another normal (10.3/12.4): 83%

Update 5: 10.5/12.8: 82%

 

We’ve been merged

Woke up this morning to the following e-mail:

 Dear Focus Electric MyFord Mobile User,

We wanted to let you know that we have successfully implemented the changes that we notified you of in a previous email.   The Focus Electric version of MyFord Mobile has now been migrated to our new environment.  Rest assured, all of the Focus Electric-specific content has been maintained.  We value your commitment to purely electric vehicles.

Impact to you

  • You will still be able to use your existing user name and password on the new site.  In the event that you have both a Focus Electric and a Plug-In Hybrid account, the Plug-In Hybrid account credentials will take precedence.
  • There is a new MyFord Mobile app available for both iPhone and Android. The existing Focus Electric app no longer functions or receives updates. You will now need to delete the old app and download the new app.
  • To ensure the system is displaying the most recent vehicle and driving information, you should press the “Update” button immediately after logging into MyFord Mobile.
  • Your data has been migrated from the current version to the new version.
  • You will have to re-enter any Value Charge times after selecting the “Update” button.

The new MyFord Mobile app is now functional for Focus Electric customers and can be downloaded via the following:

Android

iPhone

In addition, as we streamline the user experience, the following features have been affected:

  • The Discussion forum will become available at a later date
  • Trip Planner is now available only on the mobile app
  • Facebook and Twitter integration for driving achievements have be discontinued

Benefits

Having a single MyFord Mobile offering serving both our Focus Electric and our Plug-In Hybrid customers enables future enhancements to be made more quickly. We recognize that Focus EV drivers have very different needs than PHEV drivers.  In fact, your EV-specific functionality remains and non-EV functionality will not be displayed for Focus EV’s.

We hope you have an enjoyable experience with the new MyFord Mobile system.  Should you have any issues, please call the Customer Relationship Center at 1-800-392-3673. After the language prompt please select option 3 and then option 4 to be connected with the team that interacts with consumers on Ford’s In-Vehicle Technology.  The hours of operation are 11:30 AM – 8:00 PM M-F and 11:30 AM – 5:00 PM Saturday (ET).

Regards,

Beth Profitt
MyFord Mobile Manager, Connected Services
Ford Motor Company

Chad D’Arcy
Focus Electric Marketing Manager
Ford Motor Company

From what I can tell it appears that the functionality is almost exactly the same as it was: What wasn’t working still isn’t working, and what was working still works. For instance: The trip and charge log accurately reflects the fact that I drove somewhere and charged but the values in the log are completely inaccurate (miles driven, power used, power charged, etc.). I was hoping for some improvement. This would also imply that the issue is not with the website (inaccurately displaying the data) but with the car inaccurately sending the data to the website. Which means to get any meaningful data on the website it will take another software update to the car…

 

This time for sure….?

Here we go again with Ford merging MyFord Mobile of the Focus Electric and the Energi products:

Dear Focus Electric MyFord Mobile User,

On behalf of Ford Motor Company, we want to keep you in the loop on the previously communicated maintenance for MyFord Mobile.

As we strive to merge the Focus Electric and Plug-in Hybrid versions of the MyFord Mobile App into one streamlined version for a better ongoing consumer experience, we plan to make another update to MyFord Mobile on October 29, 2013 9:00 AM EST.

Planned Benefits

The intent of the planned action on the Focus Electric version of MyFord Mobile is to allow future enhancements to be made more quickly. We recognize that Focus Electric drivers have very different needs than PHEV drivers.  In fact, your all-electric functionality will remain and the app will not display any PHEV functionality.  When we ultimately complete our planned action your all-electric functionality will remain.

How will this impact you?

  • The MyFord Mobile website and mobile app will not be functional for approximately 8 hours during the maintenance period. During this period you will see the message “Service or Network Error”.
  • You will still be able to use your existing user name and password on the new site.  In the event that you have both a Focus Electric and a Plug-In Hybrid account, the Plug-In Hybrid account credentials will take precedence.
  • There will be a new MyFord Mobile app available for both iPhone and Android. The existing Focus Electric app will no longer function or receive updates. You will need to delete the existing app and download the new app after the maintenance period is complete. The new app can be downloaded via the following:

Android
iPhone

  • To ensure the system is displaying the most recent vehicle and driving information, you should press the “Update” button immediately after logging into MyFord Mobile.
  • Your data will be migrated from the current version to the new version.
  • You will have to re-enter any Value Charge times after selecting the “Update” button.

In addition, as we streamline the user experience the following features will be affected:

  • The Discussion forum will become available approximately one week later
  • Trip Planner will be available only on the mobile app
  • Facebook and Twitter integration for driving achievements will be discontinued

We apologize for any inconvenience. Should you have any issues, please call the Customer Relationship Center at 1-800-392-3673. After the language prompt please select option 3 and then option 4 to be connected with the team that interacts with consumers on Ford’s In-Vehicle Technology.  The hours of operation are 11:30 AM – 8:00 PM M-F and 11:30 AM – 5:00 PM Saturday (ET).

Regards,

Beth Profitt
MyFord Mobile Manager, Connected Services
Ford Motor Company

Chad D’Arcy
Focus Electric Marketing Manager
Ford Motor Company

Things they are a changing…or not!

Today was supposed to be the day that the PHEV and BEV MyFord Mobile sites merged. Instead users awoke to the following e-mail:

Dear MyFord Mobile User,

This email is being sent to inform you that we were unable to execute the changes of the MyFord Mobile website and mobile app that we had previously informed you would occur. We will now be making the aforementioned changes at a later date.

You may see the new version of MyFord Mobile in the app store or pushed to your phone as an update.  Please do not use this version and continue to use the version you have been.

We apologize for any inconvenience as we make this change. Should you have any issues, please call the Customer Relationship Center at 1-800-392-3673. After the language prompt please select option 3 and then option 4 to be connected with the team that interacts with consumers on Ford’s In-Vehicle Technology.  The hours of operation are 11:30 AM – 8:00 PM M-F and 11:30 AM – 5:00 PM Saturday (ET).

So a few people at Ford lost a weekend for nothing and will have to do it again. These kind of issues happen–you work on the software rollout, test and test, try a test rollout on a development server, then when you go to do it for real something pops up that you didn’t account for and have to roll everything back and start over (then typically on Monday you get an epiphany that the issue was caused by a missing semi-colon! LOL).

Update: Wow this certainly could not have gone worse for Ford! At some point the smartphone app updated to a version that simply says: “Use the new version download here”. Of course the “new” version doesn’t work at all since they rolled back the website. Thus, unless the smartphone user is savvy enough to be able to find the old version of the old app, all of the smartphone apps are currently useless. For many people this is the last straw: they are going to get rid of their FFE and, quite possibly, never purchase another Ford again–I don’t blame them.

 

Things they are a changing…

Users of the My Ford Mobile website have been getting the following e-mail regarding the site and some changes that will be happening this weekend:

Dear Focus Electric MyFord Mobile User,

This email was sent to inform you of the changes to the Focus Electric version of the MyFord Mobile website and mobile app. In order to provide the best consumer experience the Focus Electric version of MyFord Mobile will be merged with the Plug-In Hybrid version to create a single, user-friendly interface.

On Sunday, October 13th, from midnight to approximately 8 AM Eastern Time, the Focus Electric MyFord Mobile website and mobile app will be unavailable as we perform the necessary updates. During this time, any charge settings you have previously entered will function properly but will not be able to be altered via MyFord Mobile; this includes both Value Charging and GO Times features.

How will this benefit you?

  • By combining the infrastructure of both the Focus Electric and Plug-In Hybrid versions of MyFord Mobile it will enable Ford to make future enhancements more quickly.

How will this impact you?

  • You will still be able to use your existing user name and password on the new site.  In the event that you have both a Focus Electric and a Plug-In Hybrid account, the Plug-In Hybrid account credentials will take precedence.
  • There will be a new MyFord Mobile app available for both iPhone and Android. The existing Focus Electric app will no longer function or receive updates. You will need to delete the existing app and download the new app.
  • To ensure the system is displaying the most recent vehicle and driving information, you should press the “Update” button immediately after logging into MyFord Mobile.
  • Your data will be migrated from the current version to the new version.
  • You will have to re-enter any Value Charge times after selecting the “Update” button.

In addition, as we streamline the user experience the following features will be affected:

  • The Discussion forum will become available one week later on October 20th
  • Trip Planner will be available only on the mobile app
  • Facebook and Twitter integration for driving achievements will be discontinued

We apologize for any inconvenience during this change as we make this change, and we wish many more all-electric miles in your future. Should you have any issues after the conversion please call the Customer Relationship Center at 1-800-392-3673. After the language prompt please select option 3 and then option 4 to be connected with the team that interacts with consumers on Ford’s In-Vehicle Technology.  The hours of operation are 11:30 AM – 8:00 PM M-F and 11:30 AM – 5:00 PM Saturday (Eastern Time).

Regards,

Beth Profitt
MyFord Mobile Manager, Connected Services
Ford Motor Company

Looks like Ford will be integrating the two sites: The Focus BEV site and the Fusion/C-Max PHEV site. Originally there was only one: www.myfordmobile.com that was split into two with the launch of the Fusion/C-Max Energi vehicles (about 18 months ago). So now we are going back to one site. My take on this is that it is most likely a good thing; perhaps even, the combined site will work better (I’m sure the PHEV site was getting more attention from the backend due to the high volume of PHEV vehicle sales).

Maybe the car will feel all new again–granted I’ve only had the car now for 3 months so it still feels pretty new anyway! LOL

I suspect that trip planning via MapQuest will still work properly (detailed in this post) since that is a feature of My Ford Touch and not My Ford Mobile.

Where ever you go; there you are.

One feature of the MyFord Touch (and MyLincoln Touch–forgot to mention that: anything that talks about MyFord Touch also applies to MyLincoln) that I use quite frequently and briefly touched on in my Tricks and Tips post is the ability to send a map destination to the car from a computer or smartphone. I find this feature useful enough that it needs its own how to do this post by itself…

First things first, though, before attempting any of this you need to have your cell phone and car “linked” up both using the bluetooth connection in the car and linked up on http://www.syncmyride.com. This is a separate website from the My Ford Mobile site Focus Electric users use to check their battery, remote start the car, etc. The syncmyride site is setup for all MyFord Touch owners to use for checking for updates, enabling sync services, scheduling service, etc. To use the download destination feature you need to be signed up for sync services and have your cell phone # registered on syncmyride.  The good news is that this setup is done only once so you can set it up and forget it (although you won’t want to completely forget it! LOL).

Now that you have sync services setup you can try it out: go out to the car, start it, press the sync button, and say “services”. The car will use your cell phone and dial into an 800 # at Ford. You’ll hear a similar voice to the sync voice–but this one is from a server through your phone–you can say: “traffic”, “weather”, “sports”, etc. to get various reports. (Since this service is through Ford instead of Sirius/XM you can still use this if your Sirius/XM account for the car expires–although I highly recommend keeping your Sirius/XM account subscribed.)

How to send a destination: I’m going to detail using MapQuest to send the destination to the car but you can also do this through the MyFord Mobile website or smartphone app.

On your computer browse to http://www.mapquest.com and enter in an address (for the purposes of this instruction I’ll use Joe Louis Arena’s address in Detroit):
Joe Louis Arena

To send the destination to the car click on the “Send” button at the top right. A drop down menu will appear: click on “Car”.
MapQuest Send Button
On the next window click on “Sync”:
MapQuest send to window
Finally enter in your cell phone # (the one registered to Sync Services) and (optionally) a name for the destination:
MapQuest send to phone

Now run out to your car, really it only works if you run! (ok just kidding you can take as long as you want. Sync services will remember the last destination sent to it until you download it into the car). In your car start it up and press the Sync button; at the prompt say “services”. When connected instead of asking for a command services will say: “MapQuest has sent you a waypoint to …. Do you wish to navigate there?” answer “yes” and wait about a minute while it downloads the destination. When it is done the phone will hang up, the right screen on the dash will say something like “destination downloaded” and the main MFT display will be on the navigation screen showing you the destination (don’t be concerned if the navigation screen labels the destination as “Street, City, State” look at the map it will be showing the proper location).

MFT display showing destination

Thats it; you can now hit “set as dest” on the screen (or press the sync button and say “set as dest”). Either way the car will take you there…

Note that on the Focus Electric after pressing “set as dest” the car will ask you if you will be charging the car at the destination. I find myself always answering “yes” to this question as I find the displays that show up when answering yes are quite useful.