Tag Archives: Mobil

Things they are a changing…or not!

Today was supposed to be the day that the PHEV and BEV MyFord Mobile sites merged. Instead users awoke to the following e-mail:

Dear MyFord Mobile User,

This email is being sent to inform you that we were unable to execute the changes of the MyFord Mobile website and mobile app that we had previously informed you would occur. We will now be making the aforementioned changes at a later date.

You may see the new version of MyFord Mobile in the app store or pushed to your phone as an update.  Please do not use this version and continue to use the version you have been.

We apologize for any inconvenience as we make this change. Should you have any issues, please call the Customer Relationship Center at 1-800-392-3673. After the language prompt please select option 3 and then option 4 to be connected with the team that interacts with consumers on Ford’s In-Vehicle Technology.  The hours of operation are 11:30 AM – 8:00 PM M-F and 11:30 AM – 5:00 PM Saturday (ET).

So a few people at Ford lost a weekend for nothing and will have to do it again. These kind of issues happen–you work on the software rollout, test and test, try a test rollout on a development server, then when you go to do it for real something pops up that you didn’t account for and have to roll everything back and start over (then typically on Monday you get an epiphany that the issue was caused by a missing semi-colon! LOL).

Update: Wow this certainly could not have gone worse for Ford! At some point the smartphone app updated to a version that simply says: “Use the new version download here”. Of course the “new” version doesn’t work at all since they rolled back the website. Thus, unless the smartphone user is savvy enough to be able to find the old version of the old app, all of the smartphone apps are currently useless. For many people this is the last straw: they are going to get rid of their FFE and, quite possibly, never purchase another Ford again–I don’t blame them.

 

Things they are a changing…

Users of the My Ford Mobile website have been getting the following e-mail regarding the site and some changes that will be happening this weekend:

Dear Focus Electric MyFord Mobile User,

This email was sent to inform you of the changes to the Focus Electric version of the MyFord Mobile website and mobile app. In order to provide the best consumer experience the Focus Electric version of MyFord Mobile will be merged with the Plug-In Hybrid version to create a single, user-friendly interface.

On Sunday, October 13th, from midnight to approximately 8 AM Eastern Time, the Focus Electric MyFord Mobile website and mobile app will be unavailable as we perform the necessary updates. During this time, any charge settings you have previously entered will function properly but will not be able to be altered via MyFord Mobile; this includes both Value Charging and GO Times features.

How will this benefit you?

  • By combining the infrastructure of both the Focus Electric and Plug-In Hybrid versions of MyFord Mobile it will enable Ford to make future enhancements more quickly.

How will this impact you?

  • You will still be able to use your existing user name and password on the new site.  In the event that you have both a Focus Electric and a Plug-In Hybrid account, the Plug-In Hybrid account credentials will take precedence.
  • There will be a new MyFord Mobile app available for both iPhone and Android. The existing Focus Electric app will no longer function or receive updates. You will need to delete the existing app and download the new app.
  • To ensure the system is displaying the most recent vehicle and driving information, you should press the “Update” button immediately after logging into MyFord Mobile.
  • Your data will be migrated from the current version to the new version.
  • You will have to re-enter any Value Charge times after selecting the “Update” button.

In addition, as we streamline the user experience the following features will be affected:

  • The Discussion forum will become available one week later on October 20th
  • Trip Planner will be available only on the mobile app
  • Facebook and Twitter integration for driving achievements will be discontinued

We apologize for any inconvenience during this change as we make this change, and we wish many more all-electric miles in your future. Should you have any issues after the conversion please call the Customer Relationship Center at 1-800-392-3673. After the language prompt please select option 3 and then option 4 to be connected with the team that interacts with consumers on Ford’s In-Vehicle Technology.  The hours of operation are 11:30 AM – 8:00 PM M-F and 11:30 AM – 5:00 PM Saturday (Eastern Time).

Regards,

Beth Profitt
MyFord Mobile Manager, Connected Services
Ford Motor Company

Looks like Ford will be integrating the two sites: The Focus BEV site and the Fusion/C-Max PHEV site. Originally there was only one: www.myfordmobile.com that was split into two with the launch of the Fusion/C-Max Energi vehicles (about 18 months ago). So now we are going back to one site. My take on this is that it is most likely a good thing; perhaps even, the combined site will work better (I’m sure the PHEV site was getting more attention from the backend due to the high volume of PHEV vehicle sales).

Maybe the car will feel all new again–granted I’ve only had the car now for 3 months so it still feels pretty new anyway! LOL

I suspect that trip planning via MapQuest will still work properly (detailed in this post) since that is a feature of My Ford Touch and not My Ford Mobile.