Tag Archives: Myford Touch

Hmm this is new

Well now this is something new that the car has decided to do.

The MyFord Touch system has had a very rocky history. Many people can’t stand it (with good reason), some people like it (I’m one of them). Regardless of where you stand it can get maddening from time to time when it doesn’t exactly work.

Recently the MFT in my FFE has started acting up. For some reason it just decides that I shouldn’t be listening to the radio so it shuts it off on me. It behaves exactly like I hit the power button: The display switches to the power off screen showing the button and the audio cuts out. I can hit the power button to turn it back on again but sure enough within a couple of minutes it shuts off again. So far in the 4 vehicles we have had with MFT we’ve never seen this kind of behavior.

To try to rectify the situation I’ve attempted:

  • Pulling fuse 67 (the sync module/MFT fuse) to reset it
  • Performed the master reset
  • Tried out every audio source to make sure it isn’t isolated to one

So far nothing has worked (switching to FM seemed to work but sure enough after about 10 minutes–long enough to make me think that it might work–it shut off). Sigh..I may now have my first issue with the car that I have to take it in for service… oh joy.

This doesn’t appear to be a mechanical thing like a loose wire: It has happened at stoplights when the car wasn’t moving, and it only turns off the radio (if there was a loose wire in the power button I’d expect it to also power the radio on when it is off).

Update: Radio heal thyself. From what I’ve heard the issue was with a local radio station’s HD equipment and affected quite a few vehicles. They have apparently fixed their broadcast equipment. So no trips to the dealer for me.

 

Where ever you go; there you are.

One feature of the MyFord Touch (and MyLincoln Touch–forgot to mention that: anything that talks about MyFord Touch also applies to MyLincoln) that I use quite frequently and briefly touched on in my Tricks and Tips post is the ability to send a map destination to the car from a computer or smartphone. I find this feature useful enough that it needs its own how to do this post by itself…

First things first, though, before attempting any of this you need to have your cell phone and car “linked” up both using the bluetooth connection in the car and linked up on http://www.syncmyride.com. This is a separate website from the My Ford Mobile site Focus Electric users use to check their battery, remote start the car, etc. The syncmyride site is setup for all MyFord Touch owners to use for checking for updates, enabling sync services, scheduling service, etc. To use the download destination feature you need to be signed up for sync services and have your cell phone # registered on syncmyride.  The good news is that this setup is done only once so you can set it up and forget it (although you won’t want to completely forget it! LOL).

Now that you have sync services setup you can try it out: go out to the car, start it, press the sync button, and say “services”. The car will use your cell phone and dial into an 800 # at Ford. You’ll hear a similar voice to the sync voice–but this one is from a server through your phone–you can say: “traffic”, “weather”, “sports”, etc. to get various reports. (Since this service is through Ford instead of Sirius/XM you can still use this if your Sirius/XM account for the car expires–although I highly recommend keeping your Sirius/XM account subscribed.)

How to send a destination: I’m going to detail using MapQuest to send the destination to the car but you can also do this through the MyFord Mobile website or smartphone app.

On your computer browse to http://www.mapquest.com and enter in an address (for the purposes of this instruction I’ll use Joe Louis Arena’s address in Detroit):
Joe Louis Arena

To send the destination to the car click on the “Send” button at the top right. A drop down menu will appear: click on “Car”.
MapQuest Send Button
On the next window click on “Sync”:
MapQuest send to window
Finally enter in your cell phone # (the one registered to Sync Services) and (optionally) a name for the destination:
MapQuest send to phone

Now run out to your car, really it only works if you run! (ok just kidding you can take as long as you want. Sync services will remember the last destination sent to it until you download it into the car). In your car start it up and press the Sync button; at the prompt say “services”. When connected instead of asking for a command services will say: “MapQuest has sent you a waypoint to …. Do you wish to navigate there?” answer “yes” and wait about a minute while it downloads the destination. When it is done the phone will hang up, the right screen on the dash will say something like “destination downloaded” and the main MFT display will be on the navigation screen showing you the destination (don’t be concerned if the navigation screen labels the destination as “Street, City, State” look at the map it will be showing the proper location).

MFT display showing destination

Thats it; you can now hit “set as dest” on the screen (or press the sync button and say “set as dest”). Either way the car will take you there…

Note that on the Focus Electric after pressing “set as dest” the car will ask you if you will be charging the car at the destination. I find myself always answering “yes” to this question as I find the displays that show up when answering yes are quite useful.

In Touch…

The Focus Electric comes complete with the “MyFord Touch” system (known as MFT; you can see an introduction video about it here).

Quite a lot has been said about this system in car magazines, on the internet, in the news, etc. To many people its a love/hate thing: they either love it, or hate it. Ford took a bold step in late 2011 to introduce MFT as a complete system controlling entertainment, temperature control, cell phone access, navigation, etc. MFT has improved greatly over the past 3 years: there have been three major updates to it (with possibly more to come).

Personally I like the MFT system and have developed a usage pattern that takes advantage of its positives and attempts to minimize the negatives. The first thing I do with any new update or car with MFT (my FFE is the 3rd car we’ve owned with MFT) is to turn all the settings to the ‘advanced’ mode. This has the affect of speeding up interactions with Sync because it stops Sync from talking to you a lot. For instance: when pressing the sync button instead of saying “please say a command?” the system simply beeps. Another thing is to use the voice control for any interactions while driving–one of the main complaints about the MFT system is that it increases driver distraction because you have to look at the screen to touch the area you want (hint: the complainers are using the system wrong: you talk to it not look at it while driving). There must be a lot of people who do like the system since MFT sold on 79 percent of new vehicles in 2013.

The current revision on the FFE is not without its faults though: Messing up value charge times, getting the date wrong, missing functionality (bluetooth, and applink), etc. Not to mention the problems with My Ford Mobile the website to remotely check up on your FFE driving (but that is another post!).