We’ve been merged

Woke up this morning to the following e-mail:

 Dear Focus Electric MyFord Mobile User,

We wanted to let you know that we have successfully implemented the changes that we notified you of in a previous email.   The Focus Electric version of MyFord Mobile has now been migrated to our new environment.  Rest assured, all of the Focus Electric-specific content has been maintained.  We value your commitment to purely electric vehicles.

Impact to you

  • You will still be able to use your existing user name and password on the new site.  In the event that you have both a Focus Electric and a Plug-In Hybrid account, the Plug-In Hybrid account credentials will take precedence.
  • There is a new MyFord Mobile app available for both iPhone and Android. The existing Focus Electric app no longer functions or receives updates. You will now need to delete the old app and download the new app.
  • To ensure the system is displaying the most recent vehicle and driving information, you should press the “Update” button immediately after logging into MyFord Mobile.
  • Your data has been migrated from the current version to the new version.
  • You will have to re-enter any Value Charge times after selecting the “Update” button.

The new MyFord Mobile app is now functional for Focus Electric customers and can be downloaded via the following:



In addition, as we streamline the user experience, the following features have been affected:

  • The Discussion forum will become available at a later date
  • Trip Planner is now available only on the mobile app
  • Facebook and Twitter integration for driving achievements have be discontinued


Having a single MyFord Mobile offering serving both our Focus Electric and our Plug-In Hybrid customers enables future enhancements to be made more quickly. We recognize that Focus EV drivers have very different needs than PHEV drivers.  In fact, your EV-specific functionality remains and non-EV functionality will not be displayed for Focus EV’s.

We hope you have an enjoyable experience with the new MyFord Mobile system.  Should you have any issues, please call the Customer Relationship Center at 1-800-392-3673. After the language prompt please select option 3 and then option 4 to be connected with the team that interacts with consumers on Ford’s In-Vehicle Technology.  The hours of operation are 11:30 AM – 8:00 PM M-F and 11:30 AM – 5:00 PM Saturday (ET).


Beth Profitt
MyFord Mobile Manager, Connected Services
Ford Motor Company

Chad D’Arcy
Focus Electric Marketing Manager
Ford Motor Company

From what I can tell it appears that the functionality is almost exactly the same as it was: What wasn’t working still isn’t working, and what was working still works. For instance: The trip and charge log accurately reflects the fact that I drove somewhere and charged but the values in the log are completely inaccurate (miles driven, power used, power charged, etc.). I was hoping for some improvement. This would also imply that the issue is not with the website (inaccurately displaying the data) but with the car inaccurately sending the data to the website. Which means to get any meaningful data on the website it will take another software update to the car…


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